| Top 10 Business Priorities | Ranking | Top 10 Technology Priorities | Ranking | ||
| Business process improvement | 1 | Business intelligence | 1 | ||
| Reducing enterprise costs | 2 | Enterprise applications (ERP, CRM and others) | 2 | ||
| Improving enterprise workforce effectiveness | 3 | Servers and storage technologies (virtualization) | 3 | ||
| Attracting and retaining new customers | 4 | Legacy application modernization | 4 | ||
| Increasing the use of information/analytics | 5 | Collaboration technologies | 5 | ||
| Creating new products or services (innovation) | 6 | Networking, voice and data communications | 6 | ||
| Targeting customers and markets more effectively | 7 | Technical infrastructure | 7 | ||
| Managing change initiatives | 8 | Security technologies | 8 | ||
| Expanding current customer relationships | 9 | Service-oriented applications and architecture | 9 | ||
| Expanding into new markets and geographies | 10 | Document management | 10 | ||
| Source: Gartner | |||||