Top 10 Business Priorities |
Ranking |
Top 10 Technology Priorities |
Ranking |
Business process improvement |
1 |
Business intelligence |
1 |
Reducing enterprise costs |
2 |
Enterprise applications (ERP, CRM and others) |
2 |
Improving enterprise workforce effectiveness |
3 |
Servers and storage technologies (virtualization) |
3 |
Attracting and retaining new customers |
4 |
Legacy application modernization |
4 |
Increasing the use of information/analytics |
5 |
Collaboration technologies |
5 |
Creating new products or services (innovation) |
6 |
Networking, voice and data communications |
6 |
Targeting customers and markets more effectively |
7 |
Technical infrastructure |
7 |
Managing change initiatives |
8 |
Security technologies |
8 |
Expanding current customer relationships |
9 |
Service-oriented applications and architecture |
9 |
Expanding into new markets and geographies |
10 |
Document management |
10 |
Source: Gartner |