Top phone peeves for Americans: automated service, bad manners, being put on hold

Telephone doctor surveyed Americans regarding their top telephone peeves, and for the first time in 15 years being put on hold is not #1 pet peeve.

  1. Automated attendant
  2. Lack of good manners, rudeness and bad attitude
  3. Being put on hold
  4. Speakerphones
  5. Cell phones
  6. Foreign accents, speaking too fast, not speaking clearly
  7. Eating or chewing while on the phone
  8. Voice mail
  9. Transferring calls improperly
  10. Background noises
  11. Carryover conversation
  12. Not returning phone calls