Every year The Customer Respect Group asks US consumers regarding their experiences with retailers and retailers they respect the most on a 10-point scale. Below are the findings of 2007 survey.
| Customer respect index 2007 | |
| Retailer | CRI |
| Overstock.com | 7.4 |
| Lowe’s | 7.2 |
| Ralph Lauren | 7.2 |
| Kmart Corporation | 7.1 |
| Sears Roebuck and Company | 6.9 |
| Gap | 6.8 |
| Old Navy | 6.8 |
| Wal-Mart Stores, Inc. | 6.8 |
| L.L. Bean | 6.7 |
| OfficeMax. | 6.7 |
| Banana Republic | 6.6 |
| Staples | 6.6 |
| Amazon.Com | 6.5 |
| CVS Corporation | 6.5 |
| Target Corporation | 6.5 |
| Home Depot | 6.4 |
| Office Depot | 6.4 |
| J.C. Penney Company, Inc. | 6.4 |
| Walgreen Co. | 6.4 |
| Newegg.com | 6.3 |
| Best Buy | 6.2 |
| Costco | 6.2 |
| Nike | 6.2 |
| Zappos.com | 6.2 |
| Coldwater Creek | 6.1 |
| Macys | 6.1 |
| Neiman Marcus | 6.1 |
| Saks, Incorporated | 6.1 |
| Ace Hardware | 6.0 |
| AnnTaylor Stores | 5.9 |
| Circuit City | 5.9 |
| Pottery Barn | 5.9 |
| Crutchfield | 5.8 |
| Drugstore | 5.8 |
| Land’s End | 5.8 |
| Kohl’s | 5.8 |
| Peapod | 5.8 |
| Timberland | 5.8 |
| Eddie Bauer | 5.7 |
| Foot Locker | 5.6 |
| Crate & Barrel | 5.5 |
| Payless ShoeSource | 5.4 |
| RadioShack | 5.4 |
| CompUSA | 5.3 |
| Tiger Direct | 5.3 |
| Victoria’s Secret | 5.2 |
| Buy.com | 5.1 |
| PCMall | 4.9 |
| Pier 1 Imports | 4.9 |
| Safeway Incorporated | 4.8 |
| Abercrombie & Fitch | 4.6 |
| Average | 6.1 |
| Source: The Customer Respect Group | |