Harris Interactive asked US and UK respondents regarding their reasons against VOIP.
|
Why customers are not interested in VOIP |
||
| Reason | US | GB |
| I will always prefer to use my landline | 28 | 42 |
| I mainly use my mobile/cell phone for my calls | 29 | 19 |
| I suspect voice quality might suffer | 8 | 3 |
| I don’t make many calls so my current service is sufficient | 40 | 49 |
| I am concerned about security of internet connections | 11 | 10 |
| I wouldn’t trust my ISP to provide a voice call service | 4 | 3 |
| To set up and use the service seems too complicated | 6 | 7 |
| I feel Internet connections are too unreliable | 6 | 6 |
| I want my fixed line provider to use an Internet connection and pass on the cost savings without needing a second line |
4 | 7 |
| I already have enough hassle keeping track of multiple bills without another from my ISP |
16 | 19 |
| I won’t trust this service until I know there is strict regulation |
7 | 9 |
| I don’t want to talk to my computer | 35 | 28 |
| I fear this will make my computer more vulnerable to hackers |
16 | 17 |
| I don’t trust this service to ‘catch on’ and don’t want to be guinea pig |
4 | 3 |
| The service might not work in a power failure situation | 12 | 4 |
| Service might not support emergency calls | 11 | 2 |
| Other | 5 | 4 |
| Nothing would deter me from using this potential service | 2 | 3 |
| Source: Harris Interactive | ||