The IP Centrex/Hosted PBX market is poised for explosive growth over the next 4 years, with revenues reaching approximately $1.3 bln by 2009, reports In-Stat. The demand in the Small and Medium business (SME) space, the sweet spot for these hosted services, has been accelerating for several years. Enhanced feature sets, particularly forwarding service that allow users to always be found and unified messaging that allows control over email and voicemail via a web portal, are beginning to drive demand.
30% of medium and enterprise businesses have at least experimented with IP Centrex/Hosted PBX solutions. The market is focused on customers with 10 to 300 end-users per location. The sweet spot is SME customers in the 25?60-seat-per-location range.