The North American contact center applications markets made considerable progress in 2006, growing by a healthy 6.9%. North American contact center applications markets earned revenues of $2.49 bln in 2006 and estimates this to reach $3.67 bln in 2013.
Latin-American next-generation enterprise voice to earn $775.8 mln by 2012
Hosted IP and next-generation enterprise voice services market in Latin America earned revenues of $37.0 mln in 2006 and estimates this to reach $775.8 mln in 2012, Frost & Sullivan reports.
VOIP carrier market exceeded $1 bln in Q3 2007
Worldwide IP telephony carrier market quarterly revenues exceed $1 bln for the first time in Q3 2007. The strong market results were due in large part to robust softswitch revenues, Dell’Oro Group says.
IP phone revenues reached $750 mln in Q3 2007
Worldwide IP phone revenues exceeded $750 mln in Q3 2007, growing more than 40% compared to the same period in 2006, due in large part to strong demand for IP lines to the desktop, Dell’Oro Group says.
Converged voice services to generate $8.6 bln in 2011
Nearly 85% of consumers that prefer converged voice services would pay $20 per month for the service. CVS could be generating over $8.6 bln annually in the US and $1.1 bln in Canada by 2011.
35% of Americans have never tried VOIP
Some 35% of respondents to an In-Stat consumer survey of primarily North American users still only use voice services from their mobile providers. Nearly 50% of respondents would use the Internet from an unlimited data package in place of other rich media services given the right pricing.
9 mln US VOIP subscribers in 2006
Yankee Group announced that consumer VoIP adoption continued at an aggressive pace in 2006, growing more than 125% and reaching more than 9 mln subscribers. Consumer VoIP services made headway by penetrating 9% of all US households, up from 4% in the previous year. VoIP is evolving beyond being a residential phone equivalent and is embedding itself into web-based advertisements, web site assistance and other click-to-call solutions. In addition, as consumers begin to demand inexpensive anywhere connectivity, there is more demand for mobile VoIP. The opportunity for VoIP on dual-mode mobile phones will increase as the number of units in use rises from 913,000 in 2006 to 22 mln in 2011. At 167%, cable VoIP experienced the strongest growth in 2006. The majority of residential VoIP subscribers will subscribe to bundles from cable companies by 2011.
Business IP phones to generate $649 mln in Asia-Pacific by 2011
Shipments of business IP telephones to Asia/Pacific will top 16 mln units in 2011, reflecting a compound annual growth rate of 26%. Revenue from graphical display IP telephones will reach $649 mln in the same year, Gartner reports.
IP line shipments up 30% in Q2 2007
Dell’Oro Group reveals that shipments of IP lines grew an impressive 30% in Q2 2007 over Q2 2006, due in large part to demand driven by small businesses.
72% of businesses plan to migrate voice apps to IP network
72% of businesses expect to migrate mobile voice and data applications to an IP network by the end of 2008, AT&T says. More than 70% of US companies have already set guidelines for employees who use mobile technology and work remotely. Compared to these numbers, only a minority of surveyed firms in Europe and Asia-Pacific (35 and 38%, respectively) have outlined a clear strategy to achieve integration.