The North American contact center applications markets made considerable progress in 2006, growing by a healthy 6.9%. North American contact center applications markets earned revenues of $2.49 bln in 2006 and estimates this to reach $3.67 bln in 2013.
Hosted IP and next-generation enterprise voice services market in Latin America earned revenues of $37.0 mln in 2006 and estimates this to reach $775.8 mln in 2012, Frost & Sullivan reports.
Worldwide IP telephony carrier market quarterly revenues exceed $1 bln for the first time in Q3 2007. The strong market results were due in large part to robust softswitch revenues, Dell’Oro Group says.
Worldwide IP phone revenues exceeded $750 mln in Q3 2007, growing more than 40% compared to the same period in 2006, due in large part to strong demand for IP lines to the desktop, Dell’Oro Group says.
Nearly 85% of consumers that prefer converged voice services would pay $20 per month for the service. CVS could be generating over $8.6 bln annually in the US and $1.1 bln in Canada by 2011.
Some 35% of respondents to an In-Stat consumer survey of primarily North American users still only use voice services from their mobile providers. Nearly 50% of respondents would use the Internet from an unlimited data package in place of other rich media services given the right pricing.
Yankee Group announced that consumer VoIP adoption continued at an aggressive pace in 2006, growing more than 125% and reaching more than 9 mln subscribers. Consumer VoIP services made headway by penetrating 9% of all US households, up from 4% in the previous year. VoIP is evolving beyond being a residential phone equivalent and is embedding itself into web-based advertisements, web site assistance and other click-to-call solutions. In addition, as consumers begin to demand inexpensive anywhere connectivity, there is more demand for mobile VoIP. The opportunity for VoIP on dual-mode mobile phones will increase as the number of units in use rises from 913,000 in 2006 to 22 mln in 2011. At 167%, cable VoIP experienced the strongest growth in 2006. The majority of residential VoIP subscribers will subscribe to bundles from cable companies by 2011.
Shipments of business IP telephones to Asia/Pacific will top 16 mln units in 2011, reflecting a compound annual growth rate of 26%. Revenue from graphical display IP telephones will reach $649 mln in the same year, Gartner reports.
Dell’Oro Group reveals that shipments of IP lines grew an impressive 30% in Q2 2007 over Q2 2006, due in large part to demand driven by small businesses.
72% of businesses expect to migrate mobile voice and data applications to an IP network by the end of 2008, AT&T says. More than 70% of US companies have already set guidelines for employees who use mobile technology and work remotely. Compared to these numbers, only a minority of surveyed firms in Europe and Asia-Pacific (35 and 38%, respectively) have outlined a clear strategy to achieve integration.
The duration of IP calls in China was almost 110 bln minutes up to September 2006, an 11.8% increase YTY. IP calls accounted for 43% of long-distance call duration, ReportLinker says
IP Lines will grow from slightly less than 20% of lines shipments into SMBs in 2006 to almost 60% in 2011. In contrast, digital and analog line shipments will decline at an average of 10% a year through 2011. Traditional systems will fair even worse, declining to less than 5% of the total market by 2011, Dell’Oro Group says.
By 2012 almost half of all telecom users will be using at least one SIP-based service, but more than likely will have many services from multiple devices able to communicate with other users and services across the Web and between enterprise and public networks. This will generate over $150 bln in service revenue annually with cumulative infrastructure capital expenditure of over $10 bln by that date. By 2012, ABI Research expects almost 1.2 bln VoIP users to be active, most users also subscribing to several forms of messaging and video sharing driven by the interest in user-generated content. Additional services supported by SIP will include presence, click-to-dial, buddy lists, email and Web access which are assumed to be ?core? services and will be included as standard in any service offering, and bundled with broadband access.
Total Voice over IP (VoIP) subscribers worldwide increased by 34 mln subscribers in 2006, In-Stat says. The European consumer VoIP market increased by over 14 mln subscribers in 2006. US wireline operators added only 4 mln VoIP subscribers in 2006. In 2011, the US will represent only 18% of the global consumer VoIP market. By 2011, In-Stat predicts the consumer VoIP market will total nearly $44 bln worldwide.
The total US IP communications and managed services opportunity (including managed IP-PBX, managed security, managed backup/business continuity, managed networks, VPNs and web hosting in the US SMB space) is estimated to be over $30 bln for 2007 and will grow at a CAGR of 15.6% out to 2010, AMI Partners says. Over 10% of US SMBs now use a managed firewall service and over 15% are using managed VPNs. The opportunity for online/off-site data storage and backup is also increasing, driven by business continuity and disaster recovery needs, and has risen to 11% among SBs and 15% among MBs.
Shipments of Internet Protocol telephones to companies in Western Europe grew by 47% in 2006, to 4.2 mln units. Cisco led with a 24% share, its shipments up by 36% on 2005. Alcatel and Siemens took second and third place, Gartner says.
JupiterResearch found the ability to successfully bundle broadband telephony with other relevant services will continue to drive consumers’ adoption of cable-based VoIP, which currently accounts for 71% of the VoIP telephony market. Growth in cable-based VoIP will drive the market going forward. After more than 10 years in the telephony business, cable operators have finally struck a chord with consumers, as demonstrated by the acquisition of about 3.6 mln new VoIP telephony customers in 2006.
Worldwide cable telephony subscribers increased to over 22 mln in 2006, up sharply from 15.8 mln in 2005. Cable telephony service revenues are also growing at a rapid pace and are projected to reach $10.4 bln in 2007, up from $7.9 bln in 2006. North America will account for two-thirds of the worldwide service revenues in 2007. In a few countries, the number of VoIP-based cable telephony subscribers has already exceeded the number of circuit-switched cable telephony subscribers. One of these countries is the US, where there are over 6.6 mln VoIP subscribers and just 2.8 mln circuit-switched subscribers. Cable telephony’s growth spurt in the US market has been a relatively recent phenomenon. According to Ин-Стат US consumer survey, 42% of all US cable telephony subscribers signed up for the service during the past 12 months.
VoIP is currently used by 20% of US businesses, but 44% of these businesses’ voice lines remain TDM. Robust business adoption of VoIP will continue, as In-Stat predicts that two-thirds of US businesses will have some form of VoIP service by 2011. Multiple VoIP solutions are used by 36% of businesses that have adopted VoIP, with broadband IP telephony solutions resonating most strongly with smaller businesses and IP PBX with larger ones. Hosted IP revenues will exceed Broadband IP Telephony (BBIPT) by 2010 in the business market, despite more BBIPT lines being in place. Roughly 14% of US businesses have at least some workers who use voice-enabled IM for business purposes.
In-Stat research on the US cable telephony market shows that there are currently 9.5 mln cable telephony subscriber households in the country, which is equal to 8% of total US households. This total rose by 60% in the past twelve months. In 2006, US cable TV operators racked up $4.5 bln in revenues from their cable telephony services, a 66% increase over 2005 revenues.
More than 10.6 mln US households now have at least one active VoIP user, up from approximately 9 mln households at the end of Q3 2006. The emergence of the cable operators as a dominant market force seems to have slowed the growth of the client-based VoIP market, with only Skype showing gains in this segment during Q4 2006. More than 61% of active residential VoIP users reported that they had discontinued or replaced a traditional (non-VoIP) phone service when they got their VoIP service, including a whopping 76% of those who use only a network/ATA-based service like those offered by the cable companies or Vonage, In-Stat says.
Skype’s dominance of the client-based VoIP market has grown as its
major competitors in this segment lost active users during Q4 2006 while it continued to show strong growth. The ability to bypass international tolls continues to be a big driver of client-based VoIP services, with users of client-based VoIP services reporting that 52% of their VoIP calls are international long distance while network/ATA-based VoIP users report only 6% of their calls are international long distance. The share of residential VoIP users who report that they use their service for business calls either in part or exclusively continues to rise with 51% reporting that they use the service for both business and personal calls and 4% reporting they use it exclusively for business calls.
The number of broadband VoIP subscribers in China served by telecom carriers is expected to rapidly expand to 9.53 mln by the end of 2011, up from 720,000 in 2006. Virtual VOiP carriers had 1.1 mln consumer subscribers by the end of 2005, and In-Stat estimates that the number was around 1.23 mln at the end of 2006. Consumer broadband IP telephony subscribers served by VVCs will grow to 12.96 mln by 2011, In-Stat says.
In-Stat believes the US hosted VoIP market will continue to grow steadily to slightly more than 3 mln seats in service by 2010, with revenues exceeding $2 bln. Worldwide VoIP seats will reach 7.6 mln by 2010.
The US market for VoIP advanced dramatically in 2006, adding 3.8 million VoIP households in 2006, reports In-Stat. Consumer VoIP adoption will drive wholesale VoIP revenues to $3.8 billion by 2010 from $1.1 billion in 2006. International wholesale VoIP termination/origination revenues is experiencing declining growth rates. Long-haul wholesale VoIP will experience significant migration of TDM services throughout the forecast period, and become a majority of the international market by 2009.
Growth is expected in US VoIP market, as the broadband-based phone technology is forecast to make up 34% of all US residential landlines by 2010, or 25.5 mln subscribers, up from just 10% and 9.5 mln subscribers in 2006. A majority of cable telephone subscriptions use VoIP. Worldwide, Europe has the largest telecommunications market, measuring at $1 trillion, with the US second at $923 bln and Asia/Pacific third at $715 bln. Overall, the international market grew 12.1% in 2006. Middle East/Africa was the fastest- growing region, expanding at 21.6%. By 2010, the global market is expected to reach $4.3 trillion in revenue, TIA reports.