Indian SMBs spent over $5 bln on telecom in 2006

Small and medium businesses in India spent over $5 billion on telecom equipment and services in 2006, 5% over 2005. Spending on telecom services such as Cellular services, IP Centrex services, local and long distance telephony accounted for more than 90% of total telecom spending, according to AMI Partners. Cellular spending – which currently comprises 18% of overall telecom services expenditure in India – is set to account for a larger share of the spending pie over the next five years. The main drivers that propel SMBs to adopt cellular services are their need for mobility, 24/7 connectivity, and accessibility to business partners. More than 20% of SMB revenues are generated from interstate as well as international customers thus increasing the need for better communication and CRM.

Small and medium businesses to spend $6.7 bln on PBX in 2007

The global small and medium business (SMB) segment for PBX (IP and TDM) is set to reach US $6.7 bln in 2007 – from about US $5.5 bln in 2005. Between 2005 and 2010, the cumulative growth rate will cross 11%, according to the latest study by Access Market International Partners Inc. Worldwide SMB PBX (IP and TDM) segment is set to grow at a CAGR of over 11% between 2005 and 2010. Worldwide IP-PBX segment is forecast to grow at a spectacular CAGR of about 33% on a cumulative basis up to 2010. In 2007, SMB IP-PBX revenue and shipments will be more than TDM-PBX (including key systems) systems. In 2005, the leading vendors (based on end-user revenue) in the SMB PBX (TDM and IP) market were Avaya, Nortel and Alcatel. In 2005, the leading vendors (based on end-user revenue) in the SMB IP-PBX systems were Avaya, Cisco and Nortel.

US telecom market up 9.3% in 2006

US telecom market grew 9.3% in 2006 to total $923 bln in revenue, and the worldwide telecommunications market grew 11.2% to total $3 trillion. The report forecasts growth for competing new broadband technologies such as fiber, satellite, wireless and broadband over powerline, which combined will account for more than 11% of broadband subscribers in 2010. However, in 2006, cable modems and digital subscriber line (DSL) technology continued to dominate the US market, capturing 96% of the broadband market, which in 2005 overtook dial-up access service. By 2010, 87% of Internet connections will be over broadband technology, TIA reports.

Home networks to grow at 20% a year

The worldwide installed base of home networks will rise by over 20% CAGR from 2005 to 2010, driven heavily by Asia, and China in particular, reports In-Stat. Worldwide annual shipments for home network-equipped devices will grow by over 20% CAGR from 2005 to 2010, driven by infrastructure and media networked devices. Use of WLAN in the home is fast becoming the medium of choice, but it does not overshadow Ethernet in all countries.

Deployment of enterprise optical networking to grow 17% in 2006

2006 is becoming a banner year for enterprise deployment of optical networks. Driven by regulatory requirements regarding how to manage, store, and recover data, as well as by company mergers, the worldwide growth of the enterprise optical networking market will exceed 17% in 2006, a rate nearly twice as fast as the overall optical market growth – without SONET/SDH – IDC says.

MSPPs to generate $1.2 bln in 2006 in Asia-Pacific

MultiService Provisioning Platforms (MSPP) are the largest optical equipment segment tracked by IDC in Asia-Pacific and it continues to steal share from legacy SONET/SDH multiplexers. MSPPs post a staggering 36% growth with a market value worth $1.2 bln in 2006, accounting for more than 50% of total optical networking equipment deployment. The revenue of MSPPs will increase at a compound annual growth rate (CAGR) of 10.2% from 2006 to 2011 to reach $1.8 bln, according to IDC.

HomePNA 3 shipments to grow 200% in 2007

Migration is underway from the lower-speed HomePNA 2 to HomePNA 3, and worldwide shipments for HomePNA 3 will exceed 200% growth in 2007, In-Stat says. The number of whole-home DVR installations is expected to grow at a CAGR of over 100% from 2006 to 2008.

IP PBX systems to reach 19.1 mln in 2006

Most PBX players have some level of relationship with Microsoft, and many of these ties have been strengthened in recent months. As dual-mode phones that operate on both cellular and 802.11 frequencies begin to hit the market, mobility is becoming an ever more important part of IP PBX player strategies. Line shipments of IP PBX systems will increase from 19.1 mln in 2006 to 37.8 mln in 2010, In-Stat says.

2.648 mln metro Ethernet subscribers in APAC

Asia Pacific (APAC) is leading the market adoption of metro Ethernet services, as Japan and South Korea companies are entering the mass adoption stage, reports In-Stat. The APAC market registered 0.632 mln business metro Ethernet service subscribers in 2005. Most of them were in Japan and South Korea, and consisted mainly of small and medium-size enterprises that value the cost-effectiveness of metro Ethernet services for inter-office connectivity and high-speed Internet access. The number of metro Ethernet service subscribers among APAC enterprises is forecasted to grow to over 2.648 mln by 2010.

41% of telecom revenues comes from large firms

Enterprise firms with more than 1000 employees continue to represent the largest proportion of spending, In-Stat reports. At approximately 11 thousand firms, they currently account for nearly 41% of all US business telecom spending. In-Stat expects 5 year CAGR of 6.5% overall due to strong growth on data and managed service spending. The proportion of spending by small and mid-sized firms from 5-999 employees will accelerate the fastest and grow to 46% of all US business spending in 2008. Wireline Data Services remains the overall largest revenue segment (41%) followed by wireless voice (30%)

Top phone peeves for Americans: automated service, bad manners, being put on hold

Telephone doctor surveyed Americans regarding their top telephone peeves, and for the first time in 15 years being put on hold is not #1 pet peeve.

  1. Automated attendant
  2. Lack of good manners, rudeness and bad attitude
  3. Being put on hold
  4. Speakerphones
  5. Cell phones
  6. Foreign accents, speaking too fast, not speaking clearly
  7. Eating or chewing while on the phone
  8. Voice mail
  9. Transferring calls improperly
  10. Background noises
  11. Carryover conversation
  12. Not returning phone calls