Avaya topped the North American call center market in 2005, with 41% of all agent shipments, but Cisco Systems kept the lead for IP agents. In Canada the overall leader was Nortel Networks, with a 29% share, Gartner says.
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Avaya topped the North American call center market in 2005, with 41% of all agent shipments, but Cisco Systems kept the lead for IP agents. In Canada the overall leader was Nortel Networks, with a 29% share, Gartner says.