60% of wireless users feel unappreciated by wireless operators

More than 60% of wireless users do not feel that their wireless operator appreciates their business, and 80% believe that operators should do more, In-Stat found. Compared to all business users, road warriors are three times more likely to have an ARPU over $150, own a smartphone, and use several mobile data services. The ARPU for road warriors who are also smartphone users is over $200. This is more than four times the monthly revenue for US mobile phone users.