51% of SMBs do not respond to customer e-mails

MarketingVox points to <a href="http://www.internetretailer.com/dailyNews.asp?id=15265"a survey by Benchmark Portal, which focused on customer response time from companies with revenues of from $10 million to $250 million. 51% of the surveyed companies didn’t respond to customer e-mails at all, versus 41% of the enterprise companies that Benchmark Portal surveyed in 2004.