In the past 12 months, over 41 mln US users had problems associated with Internet security, over 21 mln had home computer hardware and software issues, and nearly 11 mln had problems with a home network, Parks Associates found. While most consumers are personally solving the issue or relying on a friend or family member, more than 60% express interest in software that automates basic home computer maintenance functions, and one-third are interested in subscription-based technical support and troubleshooting services.