According to IDC, the Western European market for CRM applications reached $2,549 mln in 2004. The five major countries – France, Germany, Italy, Spain, and the UK – made up 72% of the total market. Siebel and SAP each lead five vertical industries.
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According to IDC, the Western European market for CRM applications reached $2,549 mln in 2004. The five major countries – France, Germany, Italy, Spain, and the UK – made up 72% of the total market. Siebel and SAP each lead five vertical industries.