Western European contact center sales to total $3 bln between 2005 and 2009

After abnormally strong growth in 2004, Western European contact center sales will fall to $607 mln in 2005, and slip again in 2006. But they will grow slowly from 2007 to 2009. Total sales for the period 2005 to 2009 will top $3 bln, according to Gartner.