Top online stores on customer satisfaction: Netflix, Amazon, Newegg.com
ForeSee Results surveyed online customers regarding their level of satisfaction with online reatilers. Three of the top-performing companies are web-only merchants. Netflix and Amazon scored 85 and 83 respectively on a 100-point scale. Newegg.com, an online retailer of computer and electronics products, scored 82 as did QVC. Multi-channel retailer Chadwicks.com showed the biggest gain from the holiday season, up 6.8 percent to 78, while BananaRepublic.com suffered the biggest drop, down 8.2 percent to 67, to become the lowest scoring site on the Index.