Solving an e-mail problem at a large US corporation involves dealing with 4 departments
Zenprise surveyed IT managers, IT directors and system administrators employed in companies with 4,500 or more employees. For a company of 5000 employees, the average cost of email downtime is over $500,000 annually in lost productivity alone. Troubleshooting email problems is estimated at over $1,000,000 annually. The average time spent solving an email problem is 2 hours and 47 minutes. Approximately 75 minutes is spent determining the cause of the email problem. 47% of respondents say that troubleshooting an email problem involves four or more departments. Over 60% of the cost of troubleshooting email problems comes from departments other than the email administration team.