Search engine customer satisfaction: Google – 82, Yahoo! – 80, MSN – 75, Ask – 72

Customer satisfaction with e-business continued its climb, rising 4.7% since 2004 to 75.9 on the American Customer Satisfaction Index 100-point scale. E-business narrowed the gap with the ACSI e-commerce measure (78.6) and exceeded the national ACSI average (73.1) for the first time ever. As far as online search engines, Google received 82, Yahoo! ended up with 80, MSN is at 75, Ask.com is at 72, while AOL received the score of 71.