Satisfaction with online banking up 5.5% compared to 2004 level
Satisfaction with online banking services is up 5.5% since 2004 results, according to ForeSee Results and Forbes.com. Those who pay their bills online are more satisfied not only with online banking in general, but with their banking institution in particular, the report finds. In January 2005, 6 mln of Bank of America’s 12.6 online banking customers were paying their bills online. That compares with 3.4 mln online bill payers out of 7.5 mln online banking customers in January 2004.