During the course of trying to fix their broken technology, respondents reported a variety of attitudes, not all of them stemming from frustration. The majority (72%) of respondents said they were “confident” that they were on the right path during the course of trying to solve the problem. Fewer respondents harbored more negative feelings about fixing their devices: about half (48%) were “discouraged” and 40% were “confused” about the problems.
|CONFIDENT that you were on the right path to solving the problem||72%|
|IMPATIENT to solve the problem because you had important
uses for the broken technology
|DISCOURAGED at the amount of effort needed to fix the
|CONFUSED by the information that you were getting||40|
|Source: Pew Internet Project|