How Americans fix their broadband connection issues

When a home internet connection fails, broadband may be trickier to fix than dial-up without help from customer support. Based on those who reported a failed home internet connection, broadband users were much more likely to seek user support for help (49% v. 27%). The problems, however, were equally likely to be fixed, with just 6% of dial-up users and 7% of broadband users unable to fix the problem.

  % Broadband % Dial up % Total
Contact user support for help 49% 27% 45%
Fix the problem yourself 24 39 27
Fix the problem with help from
15 17 15
Find help online 2 6 2
Were NOT able to fix problem 7 6 7
Source: Pew Internet Project