When a home internet connection fails, broadband may be trickier to fix than dial-up without help from customer support. Based on those who reported a failed home internet connection, broadband users were much more likely to seek user support for help (49% v. 27%). The problems, however, were equally likely to be fixed, with just 6% of dial-up users and 7% of broadband users unable to fix the problem.
|% Broadband||% Dial up||% Total|
|Contact user support for help||49%||27%||45%|
|Fix the problem yourself||24||39||27|
|Fix the problem with help from
|Find help online||2||6||2|
|Were NOT able to fix problem||7||6||7|
|Source: Pew Internet Project|