Express delivery services get top rankings on customer satisfaction
On a scale of zero to 100, where 0 is worst and 100 is best, cable- and satellite-TV service providers got a score of 61 on American Consumer Satisfaction Index. The best scores went to companies in the express delivery business, which got scores of 77 to 83. Ccable and satellite firms did worse than airlines, which tallied 66 points, and USPS scored 74. Just behind the cable and satellite firms, tied with wireless phone service companies at 63, were newspapers.