The North American contact center applications markets made considerable progress in 2006, growing by a healthy 6.9%. North American contact center applications markets earned revenues of $2.49 bln in 2006 and estimates this to reach $3.67 bln in 2013.
Hosted IP and next-generation enterprise voice services market in Latin America earned revenues of $37.0 mln in 2006 and estimates this to reach $775.8 mln in 2012, Frost & Sullivan reports.
Worldwide IP telephony carrier market quarterly revenues exceed $1 bln for the first time in Q3 2007. The strong market results were due in large part to robust softswitch revenues, Dell’Oro Group says.
Worldwide IP phone revenues exceeded $750 mln in Q3 2007, growing more than 40% compared to the same period in 2006, due in large part to strong demand for IP lines to the desktop, Dell’Oro Group says.
Nearly 85% of consumers that prefer converged voice services would pay $20 per month for the service. CVS could be generating over $8.6 bln annually in the US and $1.1 bln in Canada by 2011.
Some 35% of respondents to an In-Stat consumer survey of primarily North American users still only use voice services from their mobile providers. Nearly 50% of respondents would use the Internet from an unlimited data package in place of other rich media services given the right pricing.
Yankee Group announced that consumer VoIP adoption continued at an aggressive pace in 2006, growing more than 125% and reaching more than 9 mln subscribers. Consumer VoIP services made headway by penetrating 9% of all US households, up from 4% in the previous year. VoIP is evolving beyond being a residential phone equivalent and is embedding itself into web-based advertisements, web site assistance and other click-to-call solutions. In addition, as consumers begin to demand inexpensive anywhere connectivity, there is more demand for mobile VoIP. The opportunity for VoIP on dual-mode mobile phones will increase as the number of units in use rises from 913,000 in 2006 to 22 mln in 2011. At 167%, cable VoIP experienced the strongest growth in 2006. The majority of residential VoIP subscribers will subscribe to bundles from cable companies by 2011.
Shipments of business IP telephones to Asia/Pacific will top 16 mln units in 2011, reflecting a compound annual growth rate of 26%. Revenue from graphical display IP telephones will reach $649 mln in the same year, Gartner reports.
Dell’Oro Group reveals that shipments of IP lines grew an impressive 30% in Q2 2007 over Q2 2006, due in large part to demand driven by small businesses.
72% of businesses expect to migrate mobile voice and data applications to an IP network by the end of 2008, AT&T says. More than 70% of US companies have already set guidelines for employees who use mobile technology and work remotely. Compared to these numbers, only a minority of surveyed firms in Europe and Asia-Pacific (35 and 38%, respectively) have outlined a clear strategy to achieve integration.