Cable companies accounted for 64% of the overall U.S. residential broadband market while DSL garnered the remaining 36%, according to market researcher Leichtman Research Group. DSL added 800,000 subscribers, or 39% of new customers, versus cable’s remaining 61%.
Gartner has predicted that there will be no more than 210,000 broadband subscribers in the country by 2007, i.e., a three-fold rise from the current 75,000. Gartner has also predicted that in the next four years, the mobile subscriber base will grow to 70 M ? a conservative estimate compared to the government?s gung ho projections of 100 M mobile subscribers by 2007. Gartner expects the fixed-line subscriber base to go up to around 65.4 M in the same year.
77% of broadband customers are satisfied with their Internet service provider. Over one-half say they are satisfied with the customer service personnel and nearly 50% say the same about the quality of their broadband transmission. Comparatively, only 37% tell Yankee they are satisfied with the speed of their high-speed Internet connection and the value of their broadband service for the money, respectively.
52% of broadband subscribers in the US who have used both the Internet and the telephone for broadband technical support prefer to use the telephone than any other support outlet. Zanthus surveyed 565 residential broadband subscribers in the US in May 2003 and reports that while the phone is the preferred method of tech support communication, respondents do see some benefits in online support methods. For example, 60% say online support is convenient because it can be done at whatever pace is desired by the subscriber. Also, 59% acknowledge that online support does not entail the hassle of being transferred around by phone.
Customer Premise Equipment (CPE) market is evolving from one comprised of nearly 100% modems to one where the CPE is a complete whole-home services delivery device. As a result, Residential Gateways, with higher degrees of intelligence, network management capabilities, and network bridging, will increase from 3% of the CPE market in 2003 to one third of all devices shipped in 2007. The high-tech market research firm estimates that the total broadband CPE market, which includes modems, residential gateways, and SOHO routers, will be $5.1 billion in 2003.
Consumers are showing that if the service providers will not give them home network support in the form of equipment sales, installation and management, they will do so themselves by going out and connecting their broadband connections and multiple PCs together through a home router. Low-cost SOHO routers have hit multi-million unit volumes since 2000 and will continue to sell well.
63% of dial-up households said they would not upgrade to broadband because it’s too expensive, according to a survey conducted by The Yankee Group. In addition, 33% of households that have broadband said they would swap out their current broadband service for a cheaper one.
Dial-up users spent $324 online on average in the past three months. Broadband users spent $552 in that period. The dial-up user’s average annual income is $53,200, while the broadband consumer’s is $70,500. The average age of the dial-up user is 47 to broadband’s 43. And only 34 percent of dial-up users have a college degree, while 55% of broadband users are similarly qualified. The same research indicated that 39 percent of dial-up users have children younger than 18 in the household versus 41 percent for broadband.
Total number of broadband lines in the world was at 77 million at the end of June – up 24% from 62 million lines at the end of December. According to the stats, DSL makes up 47.6 million lines, while cable modems account for 30.3 million broadband connections. And only in North America is cable broadband growing faster than DSL, at 18.2 per cent rather than 15.5 per cent. Overall, the USA is by far the largest broadband market with more than 20 million broadband lines. South Korea and Japan account for 10.9 million and 10.4 million lines respectively.
At the end of 2002, the number of broadband users had jumped 72% to 62 million. Korea leads the way in broadband penetration, with approximately 21 broadband subscribers for every 100 inhabitants. It’s followed by Hong Kong (15 broadband subscribers per 100 inhabitants) and Canada (11 per hundred).
54% of respondents to the Jupiter survey cited file sharing as their reason for switching to broadband. And 31% of all current broadband customers said they use file-sharing applications.