91% of UK broadband customers are generally pretty happy with the service
91% of UK broadband customers are happy with the quality and reliability of service and 82% satisfied with download times. But 25% of all internet households are irritated and frustrated with their ISPs’ support services. Broadband households are generally more satisfied with their internet service than dial-up households. In particular, 52% are very satisfied with download times against only 32% of those on dial-up, Point Topic says.