70% of Americans expect government sites to be useful
70% of Americans expect to be able to get information or services from the government agency website when they need it, according to the Pew Internet Project. Only 23% do not expect that. 80% of internet users expect the government websites to provide what they need, compared with only 41% of those who do not use the internet. Even those with only dial-up access to the internet at home (part of the low-access group) expect good government websites: 76% say the websites should provide the information and assistance they need. Nearly 80% of members of Gen X and Gen Y (age 18-42 years) expect government websites to be this useful. Only 40% of those age 65 years and over do so.